Privacy Policy

Effective Date: 30 July 2025

C & B Plumbing ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website at www.candbplumbing.co.uk (the "Site") or otherwise interact with us.

This policy applies whether you're a customer, a prospective customer, or simply browsing.

1. Who We Are

C & B Plumbing is a plumbing services provider based in the United Kingdom. We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Your name, email address, telephone number, and any other information you provide when submitting a contact or service request form.
• Service Details: Information about the plumbing services you request or enquire about.
• Technical Data: Your IP address, browser type, and information about how you interact with our website (collected via cookies and similar technologies).

We do not collect payment information or sensitive personal data.

3. How We Use Your Personal Data

We use your personal data to:

• Respond to your enquiries and provide customer support.
• Schedule or deliver plumbing services upon request.
• Improve our website and services.
• Comply with legal obligations.

We do not use your data for direct marketing unless you explicitly opt in.

4. Legal Basis for Processing

We only process your personal data when we have a legal basis to do so. This includes:

• Consent: When you voluntarily submit data via a contact form.
• Contract: To take steps at your request before entering into a contract (e.g. providing a quote).
• Legal obligation: Where required for compliance with UK law.
• Legitimate interests: To operate and improve our business, provided your rights do not override these interests.

5. How We Share Your Information

We do not sell or rent your data. We may share your data with:

• Service providers that help us operate the website or deliver our services (e.g., hosting providers).
• Legal authorities if required to comply with legal obligations.

All third-party processors are required to handle your data securely and in accordance with applicable data protection laws.

6. International Transfers

We do not knowingly transfer your data outside the UK or European Economic Area (EEA). If we do, we will ensure appropriate safeguards are in place, such as standard contractual clauses.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions are typically stored for no longer than 12 months unless part of an ongoing client relationship.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (right to be forgotten).
• Object to or restrict processing in certain circumstances.
• Withdraw your consent at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

To exercise any of your rights, please contact us using the details below.

9. Cookies

We may use cookies and similar technologies to enhance your experience on our Site. For more information, please refer to our Cookie Policy (or we can include a short cookie summary here if no separate policy is available).

10. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of internet transmission is completely secure, so we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Please check back periodically to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: